Privacy policy

Privacy Policy – Natalia Kameneva Art

Natalia Kameneva Art (Natalia Kameneva), based at Sagaweg 5, 7214 Grüsch, Switzerland (hereinafter "we" or "Seller"), operates this shop and this website. We are the data controller within the meaning of the Swiss Federal Act on Data Protection (FADP) for the processing of your personal data in connection with this website and our online shop.

Please read this Privacy Policy carefully. By using and accessing our services, you confirm that you have read and understood this Privacy Policy.

1. Personal data we collect or process We collect various categories of personal data, depending on how you interact with our shop:

  • Contact details: Including name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Including payment information, transaction details, payment method, and payment confirmations. The actual payment processing is carried out in encrypted form via our payment service providers.
  • Account information: If you create a customer account, we process usernames, passwords, and preferences.
  • Transaction information: Information about items you view, add to your cart, or purchase.
  • Communication data: Information you send us by email or via a contact form.
  • Technical data & usage information: Information about your device, browser, IP address, as well as data on your interaction with our website (collected, among other things, through cookies).

2. Sources of personal data We collect data directly from you (e.g., when placing an order or making contact), automatically when you visit the website (via cookies and Shopify analytics tools), and, where applicable, from our service providers (e.g., shipping companies or payment service providers).

3. Purpose of data processing We use your data for the following purposes:

  • Provision of services and contract fulfillment: To process purchases, organize shipping, set up your customer account, and provide customer support.
  • Security and fraud prevention: To ensure the stability and security of our website and to detect abusive activity.
  • Marketing and communication: To maintain the customer relationship and (provided you have given consent) to send information by email.
  • Legal reasons: To comply with legal obligations (e.g., commercial retention obligations under Swiss Code of Obligations).

4. Disclosure of data to third parties We only disclose your data to third parties where this is necessary for contract fulfillment or where a legal obligation exists. These third parties include:

  • Shopify (the hosting provider of our online shop, which processes data on our behalf, partly in third countries such as the USA. Shopify ensures an adequate level of data protection via standard contractual clauses).
  • Shipping and logistics companies (for delivery of the artworks).
  • Payment service providers (for the secure processing of your payments).

5. International data transfers Your data is primarily stored and processed in Switzerland and on Shopify servers within the EU or in third countries (such as the USA). Where data is transferred to countries without an adequate level of data protection, we rely on recognized safeguards, such as the European Commission's standard contractual clauses, which are also recognized under Swiss law, to ensure the protection of your data.

6. Retention period We retain your personal data only for as long as necessary to fulfill the purposes stated here, or as required by statutory retention periods (generally 10 years for accounting records under Swiss law).

7. Your rights Under the Swiss Federal Act on Data Protection (FADP), you have the following rights regarding your data:

  • Right to information about the data we process.
  • Right to correction of inaccurate data.
  • Right to deletion of your data (provided no statutory retention obligation applies).
  • Right to restriction of processing or objection to processing.
  • Right to data portability.

To exercise your rights or for any questions regarding data protection, you can contact us at any time by email at natalia[aet]natalia-kameneva-art.com.