Privacy policy
**Last updated: 28 December 2025**
Natalia Kameneva Art operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Natalia Kameneva Art is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.
---
## What personal data do we collect or process?
When we use the term “personal data,” we refer to information that identifies you or another person or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized in such a way that identification or association with you is no longer possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:
* **Contact information**, including name, postal address, billing address, shipping address, phone number, and email address.
* **Financial information**, including credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment details.
* **Account information**, including username, password, security questions, configurations, and settings.
* **Transaction information**, including items you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
* **Communications with us**, including information you provide when communicating with us, for example when you submit a customer support request.
* **Device information**, including information about your device, browser, or network connection, IP address, and other unique identifiers.
* **Usage information**, including information about your interaction with the Services, such as how and when you interact with or browse the Services.
---
## Sources of personal data
We may collect personal data from the following sources:
* **Directly from you**: for example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
* **Automatically through the Services**: for example, from your device, when you use our products or Services or visit our website, and through the use of cookies and similar technologies.
* **From our service providers**: for example, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
* **From our partners and other third parties**.
---
## How do we use your personal data?
Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:
* **Provision, customization, and improvement of the Services**. We use your personal data to provide the Services to you, including fulfilling our contract with you, processing payments, fulfilling orders, storing your configurations and items of interest, sending account-related notifications, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience, such as recommending products based on your purchases. This may also include using your personal data to better tailor and improve the Services.
* **Marketing and advertising**. We use your personal data for marketing and advertising purposes, such as sending marketing communications by email, SMS, or post, and showing you online advertisements for products or Services on this or other websites, including based on items you previously purchased or added to your cart and other activities related to the Services.
* **Security and fraud prevention**. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone.
* **Communication with you**. We use your personal data to provide customer support and effective Services, respond to your inquiries in a timely manner, and maintain our business relationship with you.
* **Legal reasons**. We use your personal data to comply with applicable law or respond to lawful requests, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate or enforce potential violations of our terms or policies.
---
## How do we share personal data?
Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
* **With Shopify**, including vendors and other third parties that provide Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
* **With business and marketing partners** that provide marketing services to you and display advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of showing targeted advertising and marketing based on your online activities across different merchants and websites. If you wish to exercise this right and opt out of such uses, you may do so here.
* **When you request or consent** to the disclosure of certain information to third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
* **With our affiliates** or otherwise within our corporate group.
* **In connection with a business transaction**, such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
---
## Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services. Data you submit to the Services is shared with Shopify and with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you.
To protect, grow, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes.
For more information about how Shopify uses your personal data and your rights, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal data here via the Shopify Privacy Portal.
---
## Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information on those websites.
Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. The inclusion of such links does not imply our endorsement of the content of such platforms or their owners or operators, unless expressly stated in the Services.
---
## Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal data from children who are under the age of majority in your country. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request deletion of that data. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined by applicable law) personal data of individuals under 16 years of age.
---
## Security and retention of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may also be subject to risks during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
---
## Your rights and choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. These rights are not absolute and may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.
* **Right of access**: You may have the right to request access to the personal data we hold about you.
* **Right to deletion**: You may have the right to request that we delete personal data we hold about you.
* **Right to rectification**: You may have the right to request that we correct inaccurate personal data we hold about you.
* **Right to data portability**: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions.
* **Right to opt out of sale or sharing for targeted advertising**: Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data or to object to the processing of your personal data for purposes considered “targeted advertising” under applicable data protection laws. If you wish to exercise this right and opt out, you may do so here. Please note: If you visit our website with the “Global Privacy Control” opt-out signal enabled, we will, depending on your location, automatically treat this as an opt-out request for the device and browser you use to visit the website. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. More information about Global Privacy Control is available at [https://globalprivacycontrol.org/](https://globalprivacycontrol.org/). Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals.
* **Managing communication preferences**: We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.
If you reside in the United Kingdom or the European Economic Area, you may, subject to local law and its exceptions and limitations, also exercise the following rights in addition to those listed above:
* **Right to object and right to restriction of processing**: You may have the right to request that we stop or restrict the processing of personal data for certain purposes.
* **Withdrawal of consent**: Where we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You may exercise these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal data and your rights, including rights related to data processed by Shopify, please visit [https://privacy.shopify.com/en](https://privacy.shopify.com/en).
You will not be discriminated against for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
---
## Complaints
If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you live, you have the right to appeal our decision by contacting us using the details below or to lodge a complaint with the relevant data protection authority. For the European Economic Area, a list of the competent data protection authorities is available here.
---
## International transfers
Please note that we may transfer, store, and process your personal data outside the country in which you reside.
If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.
---
## Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date accordingly, and provide any notice required by applicable law.
---
## Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone, by email at **[natalia.kameneva.art@mail.ch](mailto:natalia.kameneva.art@mail.ch)**, or by post at **Kantonstrasse 30, 7212 Seewis im Prättigau, Switzerland**. For the purposes of applicable data protection laws, we are the data controller of your personal data.